Vizio TV Just Fades To Black

Well I waited for 2 years for the prices to drop low enough for me and my family on a meager income to afford a new HDTV, and I finally pulled the trigger and got a 42 inch 420E.  After all those ads from Collin Cowherd I was probably in the mindset to choose Vizio over Sony, Phillips,  and Samsung that Walmart sells at a discount prices, but when you put them side by side, it seemed that Vizio really does get a better picture for the dollar.  So I couldn't wait, and with my luck the cable box died the very day I got the TV home, and of course, 2 hours were spent thinking the TV was the problem before finding out that the mother board and connections on the cable box had become disconnected, and there would be no service call on a Saturday Night.  The picture was beautiful when it was finally hooked up, bypassing the comcast cable box and just putting the cable directly into the TV input, and on Monday the Cable guy  (and Yes his name was Larry The Cable Guy, but never said Git Er Done) came in and admired the new Vizio but warned, "God help you if anything goes wrong."   Sure enough, on Thursday, the TV began just fading to Black.  You'd be watching and suddenly, the thing Fades to Black.  I have saved the box to return it to Walmart, and the VIZIO technician says via email that I should try to basically reboot the TV ..and it may have to do with some kind of setting that I suspect has to do with the sun hitting the TV screen (ADVANCED ADAPTIVE LUMA)   It hasn't happened since, and as of now it's been 4 days,  but I am very suspect of such a major problem with a brand new TV.  I love the picture...and at least I am covered for 90 days by Walmart and supposedly a year by Vizio.   Here is the procedure for undoing the sudden fade to black technical problem on a new vizio.

Dear Valued Customer,
                                                                                                                                                                                                                                                       
I apologize to hear you are having difficulties with your VIZIO TV. Here at VIZIO we offer best in class technical support. I would recommend performing a power cycle on your TV. Please follow the steps in this order:

1- Power off TV
2- Unplug TV from outlet
3- Press and hold in the power button on the TV for 30 seconds (while it is unplugged from the wall)
4- Release the power button
5- Plug in the TV into a different outlet
6- Power the TV back on

There is also a factory reset option in your menu under the SETUP section. It will say either "reset all settings" or "system reset". I would recommend this option as well.

In your Advanced Video Settings there is a setting called ADVANCED ADAPTIVE LUMA.  Please turn this off.

18 comments:

sarah30000 said...

I know this is an old post but I ran across it when my fairly new TV developed a huge black box across most of the screen. This solution worked for me and I really appreciate you posting your answer from Vizio!

Anonymous said...

Thanks for the post. thought i was going to have to buy a new tv. turns out it was the Luma thingy

Anonymous said...

Glad I found this, This worked for me as well. This feature seems to be quite troublesome. I thought my new TV was defective.

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